Your plan, when it renews, and where billing is handled.
Your subscription, renewal date and invoices are tied to your account.
Sign in to manage them.
Payments are handled by Paddle, the merchant of record for every Alden subscription.
Your card details are held by Paddle and never reach our servers, so payment-method changes and cancellations are made through their billing portal.
The billing portal link is issued per subscription and isn’t available right now.
Reload the page, or open a ticket if it still doesn’t appear.
If you move to a higher plan part-way through a period you have already paid for, you don’t pay twice for the same days.
The pro-rated usage period is worked out from the days you have left, that amount is credited against the new plan, and you are charged only the difference.
API usage is billed separately from your subscription and has its own credit and payment method.
It isn’t affected by a plan change.
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You keep access until the end of the period you have already paid for.
After
that, Alden stops and you are not charged again.
There is no refund for the
unused part of a period you have already paid for.